1.
Which of the following is NOT one of the five basic steps involved in the rational decision model?
A.
recognize and define the problem or opportunity.
B.
identify and analyze alternative courses of action, and estimate their effects on the problem or opportunity.
C.
choose a preferred course of action.
D.
inform relevant stakeholders of the decision and its consequences.
E.
implement the preferred course of action.


2.
When a decision maker faces two or more ethically uncomfortable alternatives, it is referred to as a
A.
criteria question.
B.
moral dilemma.
C.
justice decision.
D.
moral problem.
E.
rational decision.


3.
__________ are routine problems that arise on a regular basis and which can be addressed through standard responses.
A.
Arbitrary decisions.
B.
Non-programmed decisions.
C.
Fixed decisions.
D.
Programmed decisions.
E.
Standardized decisions.


4.
Acts of terrorism and IT failures are examples of which type of decision?
A.
rational decisions
B.
ethical decisions
C.
non-programmed decisions
D.
programmed decisions
E.
crisis decisions


5.
__________ is an ideal condition for managerial problem solving and decision making.
A.
certainty.
B.
risk.
C.
uncertainty.
D.
turbulence.
E.
chaos.


6.
KPMG's practice that focuses on helping executives identify threats to their firm and manage them is known as
A.
operational risk.
B.
enterprise risk management
C.
strategic management.
D.
uncertainty avoidance management.
E.
reputation risk management.


7.
___________ is the study of how computers can be programmed to think like the human brain.
A.
defined intelligence.
B.
rote intelligence.
C.
computerized intelligence.
D.
programmed intelligence.
E.
artificial intelligence.


8.
The ____________ model accepts the notion of bounded rationality and suggests that people act only in terms of what they perceive about a given situation.
A.
behavioral decision theory
B.
rational decision theory
C.
rigid decision theory
D.
scientific decision theory
E.
potential investment decision theory.


9.
A key element in decision making under risk and uncertainty is ___________ .
A.
discernment.
B.
unrestrained rationality.
C.
recognition.
D.
intuition.
E.
assimilation.


10.
An example of the application of the __________ is the executive who makes salary increase recommendations for key personnel by simply adjusting their current base salaries by a percentage amount.
A.
representativeness heuristic.
B.
anchoring and adjustment heuristic.
C.
equivalence heuristic.
D.
incremental change heuristic.
E.
availability heuristic.


11.
The central premise of the decision-making model developed by Vroom, Yetton, and Jago is that __________ .
A.
decisions should be made in the most cost-efficient manner possible.
B.
group decision making is superior to authority or consultative decision making.
C.
authority decisions are superior to consultative decisions.
D.
consultative decisions are superior to authority decisions.
E.
the decision-making method used should always be appropriate to the problem being solved.


12.
A decision maker determining and posting employee work schedules is an example of which decision method?
A.
groupthink decision.
B.
authority decision.
C.
consultative decision.
D.
group decision.
E.
minority decision.


13.
What decision making concept is reflected in the popular adage, “If at first you don't succeed, try, try again?”
A.
intuition.
B.
escalating commitment.
C.
bounded rationality.
D.
non-programmed decision making.
E.
satisficing.


14.
In what stage of the creative process do people engage in the active learning and day-to-day sensing that are required to deal successfully with complex environments?
A.
preparation.
B.
concentration.
C.
incubation.
D.
illumination.
E.
certification.


15.
The five stages of creativity thinking include all of the following EXCEPT:
A.
concentration.
B.
elucidation.
C.
incubation.
D.
preparation.
E.
certification.



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